Starting a new Field location is now an option in the app-wide Create new menu, wherever you are in Sibi.
Setting up a location meant navigating into Field before you could begin. It now sits in the Create new menu alongside orders, invites, and properties.
A location also takes more than one assignee. Handing a truck to a second tech no longer means creating it, then going back to assign again.
4 fixes
Fixes
Submitting checkout without a required PO Number now scrolls to that field instead of failing quietly.
The Field Templates tab renders what loaded instead of a full error screen when part of the underlying data fails.
The Your Pros page shows a plain empty state instead of a table with column headers and no rows.
Laundry appliance recommendations in Smart Jobs return correct matches again.
Sheen and color now come back as their own fields on appliance products, so you can read them without sifting a generic attribute list.
Appliance attributes arrived as one undifferentiated list, so building a catalog interface meant guessing which entries applied to the category you were rendering.
Sheen and color are now their own fields, scoped to appliances. Paint color still lives in product options rather than attributes.
Asset warranty coverage now returns the terms as the manufacturer states them, exclusions included, instead of a one-word label.
Coverage came back as a single label like Parts or Labor. That flattened the real terms and left exclusions nowhere to live, so anyone reading the field could not tell a policyholder what was actually covered.
Coverage now returns the description as the manufacturer states it, exclusions included.
2 improvements and 1 fix
Improvements
Duplicate order detection now also checks the PO number, so genuinely repeated orders stop getting held while true accidental duplicates are still caught.
In test mode, the first Review Order call provisions a test payment method when the account has none, so integration developers can test card orders end to end without a production card.
Fixes
Receiving a restock order now credits a catalog bin rather than a duplicate scanned-item bin.
Integration partners can now read each tintable PPG product's available colors, specify one when creating an order, and see the ordered color on the resulting line item.
Building a paint ordering flow on Sibi's API used to mean guessing at color, because the products API did not expose what a tintable SKU could be tinted to. Each tintable PPG product now returns its color options by name and hex value, the order review and create endpoints accept and require a color for tinted paint, and a placed order's line items record the color that was ordered.
This brings paint ordering over the API in line with what the web checkout already shows.
HVAC recommendations account for the property's fuel type
The default system recommendation drew on square footage, year built, and region only, so an all-electric property could come back matched to a gas split system. Fuel type is now part of the default matchup.
Field import review is now a full page
Reviewing an imported location or template file moved from a dialog to a full page, with match-type tabs and counts, bulk multiselect that applies minimum and maximum quantities together, and clearer status, SKU, and confidence columns. An unfinished review is preserved instead of discarded when you close it.
A SKU search in the wrong shop now shows the product
When a search resolves to exactly one product in a different shop, the empty state shows that product's card with its image, title, and SKU, linking straight to the product page. Previously it offered only a button to switch shops.
1 improvement and 1 fix
Improvements
The Field Locations page keeps its filters visible while the table scrolls beneath them, makes tags sortable, and stacks the bulk-action bar full width on mobile instead of compressing it onto one line.
Fixes
Footer buttons in the HVAC and Paint shops no longer overlap or overflow at laptop window widths between roughly 1120 and 1400 pixels.
You can now select several items from an order, each with its own condition and quantity, and send them as a single return request.
Returning several items from one order used to mean repeating the entire flow, once per item. The return dialog now supports multi-select, with condition and quantity set per item, and sends everything as one request.
Order API and webhooks identify who placed the order
Order API responses and order webhook payloads now include the name and email of the person who placed the order. Integration customers can attribute an order to a specific requester on their own side without a separate lookup.
Field Order Tools checkout validates pickup up front
A single ship-only item used to fail the whole cart with an error and no way forward. Checkout now flags any item that cannot be picked up at the selected pickup store and offers a one-click remove, then holds that validated store through to checkout.
1 improvement and 2 fixes
Improvements
The downloadable example files for a bulk Field import now lead with SKU and product name, and drop an internal product ID column that admins had no way to fill in.
Fixes
Printing an inventory checklist from a field location no longer renders behind the app sidebar, so the title and product names stay readable on screen and in the printout.
Pasting a full product name into the Field Add material search now returns matches right away, instead of showing an empty dropdown until you close and reopen it.
Invoiced order line items now show the full product name, description, and image instead of a bare SKU, with square footage shown for per-piece invoicing.
Invoiced order line items used to resolve to a bare SKU. They now show the full product name, description, and image. When a partner invoices by the piece but the order was placed by the box or square foot, the line also shows the equivalent square footage next to quantity, so you can reconcile what you were invoiced for against what you ordered.
Empty or missing values in any table across Sibi, including Buscar, now show as a dash instead of blank space, so it reads as no data rather than a rendering bug.
2 fixes
Fixes
Long product names in the properties assets table no longer overlap the warranty and fulfillment status columns, they now truncate with an ellipsis.
Signup's one-time-code verification step no longer breaks if you tap back mid-verification, and no longer silently invalidates your session.
Reviewing a bulk Field location import now works on mobile as well as desktop, with bulk select, sortable status, and support for multiple templates per row.
Reviewing a bulk Field location import is now easier on both desktop and mobile. The review screen includes a mobile card view, a desktop table with bulk select and delete, and sortable status with items needing attention pinned first.
It also supports multiple templates per row, instead of one template per row.
4 improvements and 6 fixes
Improvements
Component images added to HVAC shop option cards, so you can see what you're buying instead of reading text only.
Field order-tools checkout links now prefill the location's own contact, with a picker to choose someone else.
Labor scheduling now offers separate time slots for site visits versus installs.
Offers now show the contact info saved on the offer itself, even if the customer's account changes later.
Fixes
Field inventory restock orders no longer create phantom property assets.
Smart Jobs project detail pages no longer overflow the screen on mobile.
Product page pricing now matches your cart's live price.
HVAC matchup card footer buttons no longer overflow the card.
Warranty checkout drops an outdated sales-tax disclaimer.
Invoiced order view now shows line-item discounts instead of dropping them.
Residents who receive order-status emails but don't have a Sibi login can now open the linked tracking page and call the delivery agent directly.
Order tracking page reaches subscribers
The view-only order tracking page previously failed to load for subscriber tokens, the links sent to residents and tenants who aren't Sibi platform users. It now renders correctly and shows the delivery agent's name and phone number, the confirmation number, and a "Call delivery agent" button. There's no cancel button, since subscribers don't own the order.
Bulk Field location templates
Field admins can now apply or remove a bin template across many locations at once, instead of one location at a time. Removing an applied template from a location archives its now-unneeded bins.
3 fixes
Fixes
Pending orders now show the same actions as any other order, including Order again and Get support.
The public offer-creation API now returns a clear failure instead of accepting an offer for an out-of-stock product.
Offer text notifications now reach the offer's own customer contact instead of the order's primary contact.
Offer checkout now falls back to the nearest available delivery date instead of blocking order placement when the calendar can't find one.
A stale or placeholder delivery method could leave no selectable date on the checkout calendar, blocking the order with no way forward except canceling and starting over. Checkout now falls back to the nearest available date within the same fulfillment method. If the calendar still fails to load, curators see a retry banner instead of a dead end.
Storefront checkout: clearer cart and delivery labels
The Purchase Order Number field in storefront checkout is now optional, so shoppers without a PO number can complete their order instead of getting blocked. Checkout also drops Sibi-internal language: "Add to Truck" is now "Add to Cart" with a cart icon, and the delivery field reads "Requested Delivery Date" instead of "Requested Fulfillment Date."
1 improvement and 1 fix
Improvements
Checkout links generated from Field Order Tools now default to store pickup instead of delivery, with the option to switch to delivery still available.
Fixes
Distributor picker cards in the shop assistant's dialog no longer clip shadows or the selection ring, and now search by street address too.
When something breaks and can't wait, water heater, HVAC, and appliance replacements are now one click from your home page.
A new Emergency replacements section sits at the top of the home page, above the shop-by-category grid, for the moments when something's broken and can't wait.
Emergency replacements on the home page
Three quick doors, water heater, HVAC, and appliance, take you straight into the right shop. Pick a property and you land in that shop ready to order, with no guessing. The section only shows the categories your organization can actually shop, so you never hit a dead end, and the water heater door routes to a connected fulfillment partner offering same-day pickup where it's available.
1 improvement and 1 fix
Improvements
The reschedule request modal now uses clearer labeled fields, shows the order's current requested date at the top, and fixes a doubled border on the selected calendar day.
Fixes
On mobile, org admins and staff with organization-wide Field access who never accepted a location assignment are no longer stuck on a "No location found" screen. They're now sent to the location picker, and choosing a location restores their access.
You can now see refund status and amount right on an order, without opening a support ticket.
Refund status on your orders
When an order is refunded, a banner at the top of the order shows whether the refund has been issued or is still processing, along with the amount. Refunds also appear in the order activity timeline alongside status and cancellation events, so there's a clear record without contacting support. This covers cancellations, returns, and partial refunds.
A cleaner Field location feed
Pending bin approvals and flagged intakes are now pulled into a pinned "Needs your attention" section at the top of a location's feed, sorted oldest first. The rest of the feed is calmed down so color is reserved for what actually needs action, making it easier to tell what's blocking from what's just history.
2 improvements and 1 fix
Improvements
The HVAC shop's distributor picker now has a search box to filter by name, store number, company, city, or state, matching the product page's distributor tray.
When an HVAC matchup comes back with no results, the shop now explains why and offers a one-click way to restore the original recommendation.
Fixes
Storefront product filters now apply every selected value within a single attribute. Selecting two or more options in the same filter, like two categories, previously kept only the last one.
A resident's name, phone, and email now show right on the property detail page, without opening the edit-property flow.
Resident contact details now appear read-only on the property detail page, so you can grab a name, phone, or email at a glance instead of opening the edit-property flow to find them.
Cancellation and reschedule emails now show change updates, so customers no longer have to login to check what happened.
Cancellation and reschedule emails include the reason
When an order is canceled or rescheduled, the email now states why. Customers previously had to open the platform to find out what changed.
2 improvements and 4 fixes
Improvements
The Getting Started checklist on the Field Locations admin page is now a single list card with a toggle to show or hide it, and it stays hidden once you dismiss it.
A banner on the Field Offices page now points admins to support@sibipro.com to request a new office, since offices can't be created in the product yet.
Fixes
Large field locations now load their complete bin list. A paging limit was silently cutting off bins past a certain size, so big locations showed an incomplete list with no error.
The Acknowledge button on bin-transfer cards in the location feed now works when tapped. It previously did nothing.
Adding a bin now allows an identical minimum and maximum quantity, so you can set up a fixed-quantity bin directly.
The Orders list stays fast as you load more pages. Load more now fetches only the next page instead of re-fetching every order already shown.
The distribution center picker in the HVAC shop now reflects your actual order, so you can't choose a location that can't fulfill it.
When you swap a heat pump size or add a heat kit in the HVAC shop, the distribution center picker now reflects your actual order instead of the original matchup. This prevents choosing a distribution center that can't fulfill everything in the order.
2 improvements
Improvements
The checkout builder's distribution center picker now lists only centers that can fulfill every product in your order, so you can't pick one that can't complete it.
A Field location's detail page now shows each assigned tech's email under their name, so you can identify people at a glance.
The Field org users and invites screens are redesigned, and manufacturer warranties now register even when a serial number arrives after install.
Redesigned Field org users and invites
The invite modal, user detail modal, and users table now use a clearer role picker, office-selection chips, and cleaner table columns. Inviting and managing field team members is more straightforward and less error-prone.
Stuck intakes now surface on Actions Needed
A new Needs review section on the Actions Needed page lists stuck product intakes with a count and a direct link into the fix flow. These items previously had no dedicated visibility on that page.
Warranties wait for a serial number
Manufacturer warranty creation now waits until the asset has a serial number and retries automatically when one arrives after install. Equipment installed without an immediately known serial no longer misses its manufacturer warranty record.
1 fix
Fixes
HVAC matchup edits, including removed products, changed quantities, and warranty selections, now persist across a page refresh.
One page now shows every piece of equipment across the org, whether it's deployed to a property or sitting in a van or warehouse.
The Equipment page now shows all of your organization’s equipment in one table — whether it’s deployed at a resident’s property or currently sitting in a field location. A Status column distinguishes deployed from in-location, so there’s no separate list to check.
For deployed items, you can see which property they’re at and how long they’ve been there. Filter by status (Deployed / In Field Locations), by kind, or hide items with zero quantity. Org admins see the full organization; office managers see their managed offices.
2 fixes
Fixes
The field locations setup checklist now stays visible until you dismiss it manually. A ? icon lets you restore it after closing, so the help-center link stays reachable throughout setup.
Checkout no longer crashes when a line item's product or image data is incomplete. Affected customers previously saw a generic error page and could not place their order.
The location feed now organizes activity by day, with a fix for availability badges on large locations.
Entries on a field location’s activity feed are now grouped by day — Today, Yesterday, and earlier dates — with color-coded event icons for each type. Scanning what happened and when is faster without a flat stream.
1 fix
Fixes
Restock availability badges are restored on large field locations — per-bin availability now loads reliably regardless of location size.
Integration customers can now filter searchProducts by physical dimensions and pull actualFulfillmentDate directly from the GraphQL API and Firehose.
Filter products by physical size in Product Search
The searchProducts query now accepts height, width, and depth as filter parameters. Integration customers can return only products that fit a specific space, which is useful for appliance replacements where rough-in dimensions matter.
actualFulfillmentDate is now in the GraphQL API and Firehose
The date a technician actually fulfilled an order is now available as actualFulfillmentDate in the GraphQL API and in Firehose events. Previously available only in the biggie UI, this field lets integration customers reconcile scheduled versus actual completion dates without manual lookups.
1 improvement and 2 fixes
Improvements
Order status emails now include the delivery agent's contact info. Residents and tenants can reach the agent directly for scheduling or ETA questions instead of routing through support.
Fixes
Fixed an issue where an upsell widget could silently change the selected distribution center to one that does not stock the primary product. The page now keeps the DC tied to the product being viewed and disables Add to Truck when no in-network center carries it.
Fixed a rare crash that could freeze the shop page right after adding an item to your truck when the item was still syncing.
Techs can now add and request inventory themselves, without waiting on a manager.
From the field location, techs submit a bin request directly. The request routes to a manager for approval before the order is placed. Faster capture up front, with manager oversight built in.
When inventory data is unavailable, you can request confirmation without leaving the HVAC shop.
Some matchup results show systems without confirmed inventory. A "Request Availability" option surfaces inline when this happens. Submit it and Sibi's team follows up before you need to commit to an order.
1 improvement
Improvements
The checkout success page now shows all line items, including covered products. When an order goes through warranty coverage or spans multiple orders, all items now appear on the success page. Previously, covered line items could be missing from the confirmation view. Product search now ranks exact matches first and returns more complete results. Queries that previously came back nearly empty, like '1.5 ton', now surface the right products reliably.
The field location page now shows a progress panel for active inventory imports.
Entries that resolve successfully clear on their own. Any that get stuck or flagged for review can be dismissed directly from the page without navigating away.
1 improvement
Improvements
Field managers can now reclassify an ad-hoc bin from the Parts tab. If an item was added as a Part but belongs under Tools or Equipment, the type can be changed directly on the location. The item's name and image carry over.
Integration customers can now pass key-value metadata into a Sibi order at creation and read it back on Firehose events.
The createOrder and reviewOrder mutations, including the draft variants, and the Checkout UI now accept a custom metadata object. That metadata is returned on the order.updated Firehose event, so your reference IDs, job numbers, or any workflow state travel with the order from creation to fulfillment. No separate lookup table needed.
When a cancellation request is denied, the reason now appears on the order.
Customers and property managers can see the denial reason directly on the order page. Staff can set the reason at the time of denial in Sibi Tools, so the message reaching the customer stays clear and consistent.
At checkout, you can now ship to any address, separate from the property the order is tied to.
Enter a fulfillment address that's different from the install address. Useful when equipment needs to go to a contractor before the job, or any case where delivery and install happen in two places. Works in both checkout and checkout links. Taxes calculate from the fulfillment address.
1 improvement
Improvements
Ship to office orders now calculate taxes from the office address, not the property address.
Warranty coverage can now be added to an order through Sibi's public API, in the same transaction as the equipment.
Pass warranty coverage alongside any product in the ordering API. The warranty fulfills as a separate order, the same way Sibi's own checkout handles AIG warranty purchases today. Customers and partners can now offer coverage directly inside their own ordering flows.
Field managers and org admins can now see every piece of deployed equipment across the org in one place.
The equipment page lists every item currently deployed: what it is, which property it's at, and how long it has been out. Filter by office or location tag.
1 improvement
Improvements
Parts, tools, and equipment can now be added or removed across field bins in bulk. Previously, bulk bin actions were limited to parts only.
Report filters are now searchable as you type, and any filter can be set to include or exclude specific values.
Type to search within any filter instead of scrolling a pre-loaded list. Filters on large columns show a search input with selected values as chips. Switch any filter between include and exclude mode to narrow results by exception without selecting everything else.
Partners tracking orders in external systems can now pull vendor and branch data directly from webhooks.
Vendor name and branch name are now included in order data webhook payloads. Partners who use order data to track fulfillment in external systems can pull these fields without a separate request.
3 fixes
Fixes
Offer links now display replacement options correctly. A bug was causing the offer page to show only "Preview Credit" with no selectable options.
Replacement offerings no longer flash and disappear when a customer views an offer.
Offer emails no longer send after the underlying offer is resolved. Customers were receiving follow-up emails for replacements that had already been received and installed.
New Supplier available in the Field catalog. No separate sourcing needed.
New products are now available when adding materials from a field location. Partner badges display on each line so you can see which supplier is fulfilling each item.
Managers can now see a Bin Intake review queue in Field, surfacing pending and needs-review intake requests before a bin is created.
Template import now available to org admins
Org admins can now run imports directly, without routing through a Sibi team member.
1 improvement and 2 fixes
Improvements
Add Material dialogs now support filtering by multiple partners at once.
Fixes
Restock orders routed through suppliers fulfillment center no longer fail without surfacing an error.
The Confirm Receipt button now updates the Transfers card immediately. Previously a page refresh was required for the status to reflect.
Find tools by scanning. The search input now accepts barcodes directly.
The scan icon is now built into the tool search input. Point your camera at a barcode to find a tool without typing. This extends barcode scanning to tool search, matching the same capability added to part search earlier this month. Useful in stockrooms and field locations where products are tagged but catalog names vary.
The current delivery date is no longer selectable when rescheduling.
When rescheduling a delivery, the date already on the order is blocked as a selection. This closes a confusing path where customers used the reschedule flow to confirm an existing date rather than change it.
3 fixes
Fixes
Quote approvers can now see the Approve button on orders assigned to them. A permissions issue was hiding the button for some configured approvers, causing orders to sit without action.
The order timeline now displays correctly on mobile.
The cancellation request modal now shows a validation error when you click Confirm without selecting a reason. Previously nothing happened.
Orders going to gated addresses now surface a warning before you place an order
When an order is going to a gated community address, a warning surfaces during product browse and at checkout, before the order is placed. Previously, these issues weren't flagged until a fulfillment partner encountered them. The warning gives you the chance to confirm access details or coordinate delivery ahead of time.
1 improvement
Improvements
Set a distribution network radius for HVAC ordering to control how far Sibi searches for inventory.
Share any Buscar report with someone in your org and they'll get an email with a link.
From any report, share it with a teammate by entering their email. They receive a notification with a direct link to the report. If they don't have Buscar access, they're taken to a page to request it.
See what was refunded directly on the order. No support request needed.
The refund amount for an order is now visible in the payment details tab. Previously you'd need to check an invoice or contact support to see what was refunded on an order.
1 fix
Fixes
Multi-checkout now requires a payment method per order, preventing cards from being misapplied across multiple orders.
Warranty providers can now choose which products are covered, which are upsold, and set markup per product.
From offer settings, choose whether each product is covered under the claim or surfaced as an upgrade option. Set markup per product and configure additional fees at the product level rather than applying a single rate across the board.
5 improvements
Improvements
PPG line items now show the color swatch, name, and sheen level before you place an order.
Metric cards, pie charts, line charts, and data tables are now available in Buscar reports. Filters can now span more than one data source within a report.
Org-defined tags can now be applied to field locations. Filter the locations list by tag and see Actions Needed counts scoped to the filtered set.
Smart Jobs now searches further distribution centers when nothing is found within the standard radius, instead of stopping.
Hovering a location's compliance badge now shows how its score breaks down across five criteria. Click the org-level average card to see the full scoring rubric.
Set per-bin thresholds so routine items restock automatically and high-value orders route to approval.
Admins can now set per-bin restock thresholds for both Part Bins and Tool Bins. Items under the limit restock automatically. Anything over it routes to an admin for approval before the order is placed.
High-frequency consumables flow through without friction. Higher-cost items get a human checkpoint. Operations teams get spend accountability without slowing down everyday replenishment.
Bulk-order parts from a field location
The Parts tab on any field location supports multi-select ordering. Select one or more parts and place a bulk order in one step.
Add off-platform parts from supplier SKUs
When a tech needs a part that isn't in the Sibi catalog, they can enter a Supplier SKU to create a bin and add the product. The request routes to an admin for approval, and both parties can track status from submission through approval.
Field compliance scores
Compliance scores are visible to field managers and technicians in the Field Admin dashboard. Managers can see scores by location, market, and office. Techs can see their own scores.
Search conversion is up, average search time is down, and the scope now includes assets, offers, and direct actions.
Search now covers assets and offers alongside properties, orders, and products. Recent items surface before you type. Omnisearch supports actions directly: start an order, build a Smart Job, invite a teammate, navigate anywhere on the platform.
Know the outcome of a cancellation request without checking the order.
When a cancellation request is approved or denied, the requesting user receives an email with the outcome. The email includes the order reference and a reason when one was provided.
1 improvement
Improvements
Order detail page now shows more descriptive status labels and reorganized data for easier scanning.
Organizations can now self-onboard from signup to first order.
New organizations can sign up, complete a short setup flow, and get fully set up on their own. When setup is submitted, the org, office, properties, user memberships, and shops will be available.
All offer activity, reporting, and API integrations now run on the updated Offers system.
The migration to the updated Offers system is complete. All activity, reporting, API integrations, and customer-facing actions run through the updated system from this point forward. Older offer links redirect automatically. Integrators don't need to take any action. The previous system will be retired shortly.
2 improvements
Improvements
Webhooks can now be enabled and disabled without deleting the endpoint. Turn off delivery without losing your configuration.
Checkout links now support delivery to any address, not just properties already in Sibi.
The new Sibi app is now publicly available on the App Store and Google Play.
The Sibi mobile app is now publicly available. From the app, you can place orders, track order status, manage properties and assets, and access your full Sibi account. The mobile experience is built to match what you can do on the web. Teams working away from a desk have full access.
1 improvement
Improvements
All single-shop orders now use the same updated checkout UI as multi-shop orders, for a consistent experience regardless of cart type.
Add recipients to any order so they receive the same status updates as the primary contact.
Manage subscribers directly from the checkout UI before confirming the order. No effect on fulfillment contacts. Property managers can loop in a coordinator, owner, or vendor on a per-order basis without giving them full account access.
"Ordered By" filter on the Orders page
Filter the Orders page to your own orders or orders tied to specific associates. Useful for high-volume teams where the full list is long.
1 improvement
Improvements
Saved payment cards now appear in account settings. You can view and manage them without going through checkout.
Accept and buyout endpoints complete the Offers API lifecycle. A sandbox is now available for building integrations safely.
Accept Offer: Programmatically accept an offer on a customer's behalf. Combined with Send and Cancel, the full offer lifecycle is now available via API without touching the Sibi UI.
Accept Buyout: Mark an offer as buyout-accepted via API when a customer accepts outside the Sibi experience.
API sandbox environment: Build and validate against Sibi's API without creating live orders or offers.
Offer Resend SMS
Automatic reminder SMS for customers with an open, unresolved offer. Configurable per organization in offer settings, off by default. Reduces offer abandonment without manual follow-up.
2 improvements
Improvements
Offices now have a dedicated accounts payable email field, editable by org and office admins in self-serve.
`GET /offers` returns a filtered list of offers by status or date range for syncing offer state into external reporting tools or CRMs. Docs →
Phone numbers across Sibi now render consistently as (XXX) XXX-XXXX instead of raw digit strings, and every product without a photo now shows the same placeholder image.
A contact's phone number, on an order, offer receipt, marketplace contact card, org user list, or Find a Pro, used to show as an unformatted string of digits. Every phone number now renders in the same format, easier to scan at a glance.
Products with no photo used to show blank gaps or inconsistent placeholder images across Field-location dialogs, shop pages, marketplace, and offers. Every product thumbnail now falls back to the same placeholder image.
See Sibi's Carrier distributor coverage on a live map from the manufacturer page.
The Carrier manufacturer page now includes an inline map of Sibi's nationwide distributor network. Pan, zoom, and click any marker for the distributor name. View →
A dedicated changelog for Sibi's API and integrations is live at sibipro.com/changelog.
The Sibi API changelog is now at changelog.sibipro.com. API Updates is the first published channel, with about a year of headless and API history backfilled. Subscribe to get notified when new API changes ship.
1 fix
Fixes
"Delivery window added" notifications now send consistently to all customers.
Choose delivery or pickup on the product page. Your selection carries through to checkout.
Select delivery or pickup, and choose a distribution center, directly on the product detail page.
1 improvement
Improvements
Fulfillment center change email subject lines now include an order identifier and a plain description of what changed, making them easier to act on and route in external ticketing systems.
New Field users see a step-by-step setup section that walks them through their first three actions.
A "Let's get you set up" section appears at the top of the Field Locations page for new users. Three numbered cards walk through the recommended setup sequence: create a Market, create a Template, create a Field Location. The section stays visible until all three steps are complete, then can be dismissed.
Two new endpoints complete the core Offers API workflow: send or cancel an offer programmatically.
Send a previously-created offer programmatically. Cancel an active offer via API. Combined with the existing Create endpoint, the full offer lifecycle no longer requires the Sibi UI. Docs →
1 improvement
Improvements
Delivery type and resident name are now visible as columns on orders and properties views.
Share a tracking link with anyone. No Sibi login needed to view status.
Generate a public tracking link from any order detail page. Anyone with the link can see order status without logging in to Sibi. Useful for sharing status with residents, vendors, or contractors on the job.
2 improvements
Improvements
Multiple orders can now be selected and acted on at once from the orders list.
Order notes can now be edited and deleted, not just added.
The install address now appears on every order status email, including pickup orders.
Installers confirm where an order is going directly from the email, no Sibi login required.
Product Details API documentation
Full product API documentation is live at docs.sibipro.com/products, including the Get Product Details with Available Add-ons endpoint. A single canonical reference for all product endpoints, request shapes, and response fields.
In-app pages for Carrier, GE, MSI, PPG, and Visual Comfort, covering programs, products, and workflows in one place.
Manufacturer pages are live for five vendors: Carrier (HVAC), GE (appliances), MSI (flooring), PPG (paint), and Visual Comfort (lighting). Each page covers the manufacturer’s programs, product lines, and end-to-end workflow in Sibi.
Customers evaluating a new category can get full context in one place. Links are shareable. View →
1 improvement
Improvements
Encompass is now listed as a supplier on manufacturer profile pages, with its own overview of how it works, the benefits, and how to enroll.
Name, list, and revoke API tokens from the developer portal, including a self-destruct endpoint that doesn't require login.
API tokens can be named, listed, and revoked from the developer portal. A self-destruct endpoint lets you revoke a token using only the token itself, useful in incident response when logging in first isn't an option.
Product Categories API
New endpoint returning all available product categories. Enables category-based browse in customer-built products without hardcoding a category list or maintaining a manual mapping. Docs →
1 improvement
Improvements
When GE installation is unavailable at the time of purchase, a “Check again” action lets you retry without restarting the order flow.
DC-specific availability is now returned by Search Products and List Products, enabling pickup orders via API.
Particularly relevant for HVAC sourcing, where distribution center availability determines what’s orderable and from where. Enables customers to place pickup orders via API without a separate lookup.
Order notification emails now include the reference numbers teams need to reconcile externally.
A “Confirmation number added” notification fires when a confirmation number is added or changed on an order. External PO# now appears on Fulfillment Center Changed and Fulfillment Method Changed emails.
1 improvement
Improvements
Insights on a Buscar report can now be reordered by dragging left or right.
Sibi publishes pickup-ready status for MSI orders so customers don’t arrive before their order is set.
“Ready for Pickup” statuses now publish for MSI credit card orders when release labels are received. Customers get an accurate signal before making the trip.
Systems aligned, information clearer, and jobs moving with fewer interruptions.
Feature improvements
Keeping portfolios accurate
Sold properties are now automatically removed during imports when a sold date is provided. Cleaner data, sharper forecasting, fewer distractions.
Job coordination where it belongs
Property managers can now assign pros directly in Sibi when placing orders. No more chasing updates through email.
Lists built for repeat jobs
Create, reuse, and streamline lists for recurring work. Add products directly, skip extra steps, and speed up GE installs with codes included.
No more fulfillment surprises
Get instant alerts when Carrier distributors switch fulfillment methods or locations. Prevent wasted trips before they happen.
Warranty management, more actionable
Coverage terms, start and end dates, and claim instructions are now surfaced directly in asset management. Everything you need to understand and act on coverage is in one place.
Smarter compliance filtering
Search by color, fuel type, or category without breaking compliance settings. Filters now work exactly as expected.
New in Offers
Brand consistency in Offers
Warranty providers managing multiple sub-brands can now configure Offers to match the brand homeowners recognize. Communications arrive under the right name and look.
Offers that stay in sync automatically
Warranty providers can now receive real-time Offer updates directly in their systems. Eliminates manual entry and keeps data accurate without extra work.
New in Sibi
Share insights, not screenshots in Buscar
Buscar now lets you share procurement reports with a single link. No more screenshots, exports, or duplicate analysis. Everyone sees the same real-time numbers.
Smart Jobs: HVAC
Smart Jobs now automates HVAC sizing and matchups, recommending systems based on property data and regional context. Utility hookups are visible the moment you select an address, availability shows in real time, and heat kits align with your distributor automatically.
July 2025 brought Buscar to all admins, added warranty visibility to Smart Jobs, launched Pro Network in beta, and expanded API capabilities for automated order placement.
Buscar
Buscar is now available to Sibi admins. Ask a question in plain language and get a direct answer from your Sibi data. No filters to configure, no dashboards to build. Try: "Show me the top GE Appliance SKUs by market" or "What categories have the most offers sent?"
HVAC matchups
The new Common Distribution Center Availability view shows which supplier can fulfill an entire HVAC system from one location. Select the supplier and apply it in one click, reducing the number of pickups and coordination points.
Active warranty visibility
Sibi now flags appliances under active warranty while you build a Smart Job. A green badge marks covered items with options to file a warranty claim or continue shopping. Click into any asset to see the order date, remaining coverage, and next steps.
Pro Network
Admins can now see their full labor network inside Sibi: which trades each Pro covers, where they operate, and their labor rates and compliance performance. If a rate is not listed, it can be requested directly in the tool. Available in beta.
API integrations
Internal tools can now trigger and track replacement orders through Sibi without manual entry. When claims are approved, orders can place automatically. Asset records update when new items are delivered. Live pricing and specs pull directly into your internal estimates.
Mynd connected their work order system to Sibi and cut replacement times by 48%.
3 improvements
Improvements
ACH payment now in beta. Contact your Client Success Manager to enable it for your organization.
Order notes now appear directly on order pages, keeping teams aligned without inbox chasing.
AIG warranty coverage can now be added to any HVAC and appliance order on Sibi.
Smart Jobs takes on HVAC, and Buscar puts the next action right beside what you're looking at.
Two big pushes this month: Smart Jobs takes on its toughest category yet, and Buscar reframes search around the decision you're actually trying to make.
Smart Jobs now handles HVAC
We started Smart Jobs with paint, then appliances. Now the hardest category yet: HVAC. Multi-line quotes, equipment matching, and parts lookup all happen in one flow, so a field tech can scope a full replacement without leaving the job.
Buscar: search built for decisions
Getting to the data was never the problem. Deciding fast was. Buscar surfaces the order, property, or asset you need with the next action right beside it, so you spend less time hunting and more time moving.
3 improvements and 2 fixes
Improvements
Storefront bulk pricing now supports volume tiers.
Order search returns results about twice as fast.
Asset timelines render on first paint instead of after a spinner.
Fixes
Quote totals no longer round inconsistently on multi-line jobs.
Fixed a rare double-submit when approving an offer.
April 2025 expanded Smart Jobs to appliances, launched HVAC Matchups with AHRI-certified configurations, added AIG warranty at checkout, and opened up cancel order and create offer APIs.
Smart Jobs for appliances
Smart Jobs now covers appliance procurement alongside Paint. Start from the GE Appliances or PPG Paints shop and get property-specific recommendations based on gas vs. electric, asset history, and compliance settings. Paint and appliance orders for the same property can be combined in a single workflow. Teams using Smart Jobs are completing orders up to 53% faster.
HVAC matchups
Choose tonnage, cabinet width, and setup preferences to find AHRI-matched HVAC systems. Built-in checks help avoid configuration errors, including refrigerant transitions like R454. Each system shown includes availability indicators so you can plan around lead times before ordering.
AIG warranty at checkout
Add AIG warranty coverage to HVAC purchases at checkout. Coverage can be set as required so it applies automatically to every HVAC order without extra steps.
Buscar
Ask a question and get a visualized answer from your Sibi data. Build custom reports and schedule them to auto-send. Buscar is in early access — reach out to your team to get set up.
Cancel order and create offer APIs
Your internal tools can now cancel orders and initiate offers directly through Sibi's APIs, without switching platforms.
10 improvements
Improvements
Real-time delivery windows from GE Appliances now appear at checkout for more accurate timelines.
MSI real-time stock availability is now visible before you order, reducing backorders.
Multi-checkout: order across DCS, distributors, and manufacturers in one checkout.
Refund confirmations now include clearer details on what's being returned.
Admins can store files like price books in a new Documents tab with permission-based access.
Product pages now support image zoom for closer inspection while browsing.
Property details like electric vs. gas, year built, and bed and bath count now surface in the shop experience.
SKUs can now be copied in one click from product pages.
Location-based upsell restrictions prevent non-compliant options from being added in Offers.
Grid view is now available in Offer product search alongside list view. Your preference persists.
December 2024 previewed Buscar and Smart Jobs, launched SendIt for email-based ordering, refreshed the order detail page, and updated the Offers platform with financing and automated reminders.
SendIt (beta)
Email your install address, SKUs, and quantities to sendit@sibipro.com and receive an instant checkout link. No platform navigation required.
Buscar preview
Buscar is coming in early 2025. Type a question and get a visualized answer from your Sibi data. Build custom reports, schedule them to auto-send daily, weekly, or monthly, and share results via link.
Smart Jobs preview
Smart Jobs calculates how much paint you need for a job based on property details, reducing over-ordering and returns. Launching early 2025, with appliances, HVAC, and flooring to follow.
Offers updates
The offer detail page has been redesigned for a clearer view of how orders are created, including primary contacts and fulfillment methods. Policyholders can now use financing for purchases over $50. Automated reminder emails can be configured for outstanding offers. Order confirmation emails now include item prices and applied credits.
GE Small Appliances shop
The GE Small Appliances shop is now live on Sibi. Order small kitchen appliances directly from GE Appliances.
8 improvements
Improvements
Request order updates directly from the Order Detail Page.
Substitutions and exceptions are now flagged on order pages so your team can spot changes at a glance.
A date column is now available to sort orders by date.
An office filter makes it easier to manage orders across multiple offices.
Substitution icons now appear on GE Appliances and Carrier product pages when an alternative is available.
GE Appliances will automatically substitute out-of-stock items with a comparable product of equal or greater value, with a refund for any price difference.
Carrier will offer a similar product or the same item from another brand when an item is out of stock.
Carrier and York are transitioning from R-410A to R-454B refrigerant across their HVAC product lines.
July 2024 launched a new asset page with warranty tracking and downloadable reports, added always-on compliance mode for admins, and introduced direct order tracking for home warranty customers.
Asset page
A new asset page gives you a complete view of each asset: age, remaining warranty coverage, and key details in one place. Download a full asset report directly from the page.
Compliance mode
Admins can now set compliance mode as always-on for their organization, ensuring users only order products that meet your specifications.
Home warranty order tracking
Home warranty customers can now check the status of their orders directly, without contacting their home warranty company or Sibi. Live chat is available on the Order Tracking Page for additional support.
Buscar (coming soon)
Ask a question and get a real-time answer about your spending patterns, most-ordered products, and where you can reduce costs. No CSV exports required. Reach out to support@sibipro.com to join the beta.
Storefronts (coming soon)
Create customizable storefronts for your customers to order building materials at manufacturer-direct prices. Control what customers pay and track their ordering patterns.
New order detail page (coming soon)
A redesigned order detail page with improved navigation, real-time order status, consolidated pick-up and delivery info, and a built-in FAQ section.
February 2024 added shop by product type, real-time GE order cancellations, asset age tracking, order savings statistics, and improved product search filters in Offers.
Shop by type
The store now lets you browse by product type, making it faster to find what you need and discover manufacturers you haven't ordered from before. Select All to see every store at once.
Real-time GE cancellations
Processed GE Appliances orders can now be cancelled in real-time. Cancellation is instant, fulfillment stops immediately, and the update reflects in the system right away — including weekend and after-hours requests.
Asset age tracking
Asset age is now displayed on both property and asset detail pages. Use it to plan replacement cycles, identify high-risk equipment approaching end of life, and schedule maintenance based on typical equipment lifespans.
Order savings statistics
The Orders tab now shows a spending overview for the last 7 days. On each Order Detail Page, you can also see the estimated savings for that order based on market prices.
Improved offer product search
Filters are now available on the offer page to help research agents find comparable replacement products faster. Filter by the specifications you need to narrow results without scrolling through the full catalog.
January 2024 launched the Sibi API, redesigned the properties page, added product recommendations, introduced return requests, and improved GE Appliances service selection.
Sibi API
Connect your internal tools to Sibi through the API. Automate ordering, sync maintenance workflows, and trigger actions in Sibi directly from your existing software. Early access available at sibipro.com/api.
Properties page
The properties page has been redesigned. Sort and customize which columns are displayed, view all property details and asset information from the detail page, and favorite properties you access frequently for quick access from the homepage.
Product recommendations
Frequently purchased companion products now appear at the bottom of each product page, making it faster to complete an order without searching separately.
Return requests
Once an order is marked Delivered, you can select Return Product to initiate a return. The Sibi team is notified and will follow up based on the manufacturer's return policy.
Improved GE Appliances service selection
Select from install, disconnect, or disposal service options and Sibi will apply the right services to your order. Click What's Included for a breakdown of what each service covers.
October 2023 added global search, a new home page, invoice management, order-again, cancellation requests, an updated properties page, and compliant product search.
Global search
Search for properties, orders, or products from any page using the search bar in the header. Keyboard shortcut: CMD+K on Mac, CTRL+K on Windows.
New home page
The home page now shows your latest updates, recent properties, quick store access, and recent orders you can reorder to any property in one click.
Invoices
View, search, and export invoices for GE Appliances and PPG Paints orders from the Invoice page. Search by invoice number, address, or date.
Order again
Recent orders appear on the home page. Click Order Items Again, select a property, and add items to your cart.
Cancellation requests
Request a cancellation from the order detail page before an order reaches In Transit status. Select the reason, confirm, and you'll receive an email when it's processed.
Properties page
The properties list now includes more recently interacted properties, with owner, office, and unit ID visible at a glance.
Compliant product search
The search bar now works while the Compliant Products filter is active. Search by SKU, title, color, or category within your compliance list.
