What's new at Sibi.

A new Navigation page in Settings lets you drag sidebar sections into the order you prefer, or hide the ones you don't use. A live preview updates as you make changes, and your layout follows you across devices. Each person on the team sees their own arrangement instead of the same fixed list.

The Pros search box no longer drops characters while you type. A background sync was overwriting the input mid-keystroke, making search feel broken on busy result sets. Typing and syncing are now decoupled.

A shopper whose device loses its connection during checkout used to see a generic error with no way to know if the order actually placed. Checkout now shows a clear message and a "Check if my order was placed" button that looks up a matching recent order, so you don't re-submit and risk a double charge.

Card declines now say the card was declined instead of showing a vague failure message. The error names the problem so you can fix it or try a different card.

Offers product lists now group each service and add-on under its parent product with the same tree-line layout used on order detail, instead of a flat list where it was unclear which service belonged to which product.

Buscar can now answer questions about a past month's on-hand inventory at a Field location, returning the correct reconstructed quantity instead of a wrong number or a refusal.

When a field tech or admin searched the web catalog to add or restock parts, search used to fall back to an invented five-partner default whenever the office's real partner data was missing or still loading. Results could include retailers the office isn't enabled for. Search now waits on the real effective partner set and never widens past it.

Property managers who re-import a property that changed org or office ownership since its last import now get the new ownership recorded. Previously the import silently kept the stale owner.

The developer portal now lets you manage up to five webhook configurations per org. Register a new endpoint, enable or disable an existing one, or delete it, all without waiting on Sibi engineering. This complements the delivery-log and redrive view already on the changelog.

Part Requests now flow from submission in the field location feed through approval or decline, with the linked appliance carried along automatically and an estimated arrival shown to the approver. Approvers no longer have to guess what's being requested or when it lands.

A permissions gap in Projects allowed the per-unit labor rate to render for viewers who shouldn't see pricing. The rate is now omitted end to end, and the price edit field locks with an explanatory hint instead of silently prefilling zero.

Webhook payloads and draft-order endpoints now include the fulfilling distribution center's phone number. Coverage varies by supplier; where a supplier publishes no phone, the field returns null.

Searching Smart Shop for a matching system or part was returning "No Results" more often than it should. Shoppers were hitting dead-end searches for products that were in stock, which either lost the sale or opened a support ticket. The search logic now correctly surfaces available products.

A Field tech who opens a Sibi deep link in a mobile browser before linking the app used to land on a bare download page. It now shows three steps: download the app, accept the invite email, and finish in the app, with a support email fallback.

Selected add-on products were being dropped when account credit covered the full order amount, or lost partway through offer checkout. Add-ons and their parent items now stay on the order regardless of how it's paid. Customers were losing items they had chosen with no indication why.

Parts that can't be ordered on the web for your org used to vanish silently from the Order Parts dialog, leaving a confusing "0 parts" with no explanation. Those parts now appear in their own "Restock in the Sibi app" group with an explanation of why they can't be ordered here.

Orders sometimes come back to life after cancellation, usually because a supplier reinstates a shipment. Sibi now sends a notification when an order transitions off Canceled status, giving you time to confirm, re-cancel, or adjust before the delivery arrives.

Job-based offers now require a complete primary contact, including name, phone, and email, before creation. Partial contact data previously allowed offers through with gaps that surfaced during fulfillment when communication failed.

When the curated picks in the paint shop don't cover what a property needs, managers can now add custom paint products and surfaces. Color, sheen, and tint are pulled from the curator automatically, keeping custom orders consistent with the rest of the catalog.

Field techs with an order that only partly arrived can now dismiss the remaining outstanding lines once the order is 7 days old, instead of having no way to close it out. Restock also remembers which parts a tech has de-selected, so they no longer have to re-uncheck the same items every session.

When a receipt or item photo gets misclassified, techs now get an action button that carries the photo straight to the correct flow instead of a dead-end message telling them to start over.

A new page in the developer portal lists every webhook delivery attempt with its status and response body. Failed deliveries can be redriven with one click instead of contacting support to diagnose what went wrong.

Email notification preferences are now per-order instead of all-or-nothing. An in-app announcement and tour introduce the change, and each notification email includes a direct unsubscribe link for that order.

Warranty provider organizations ordering on behalf of a pro can now filter product distribution, HVAC Smart Shop matchups, and checkout ship-to by their pro's address directly, keeping install-address asset data clean.

Every property asset row now opens a full detail screen. A Find parts button on that screen opens an exploded view with a parts list, so techs can identify and order replacement parts directly from the asset record rather than searching the catalog separately.

The Field Templates page has been redesigned with fixed tab navigation, making it easier to move between template views. Separately, Field now surfaces discontinued products across bins and templates org-wide, so managers know which bins carry discontinued items and which templates reference them before a restock fails.

Field techs can now hold a Part Finder cart and a restock cart on the same truck at once, instead of one blocking the other. Receipt scanning also gets more reliable: quantities are checked against the receipt's own math, multiple line items process in parallel, and a receipt line that resolves to a catalog item no longer creates a bin that can never be restocked.

The checkout builder's product option picker is now searchable and color-aware, replacing a long unfiltered dropdown.

Every HVAC entry point, from the job builder to suggestion CTAs, now routes into one unified Smart Shop. The older Smart Jobs (v2) flow, its API, and its UI are all removed.

Selected shop filters now appear as removable chips above the results grid, grouped by category, with an inline "Clear all" option. Service line items in the cart nest under their parent product with quantity-accurate pricing instead of appearing as unrelated flat rows.

Equipment deploy notes now appear as a labeled, sortable field on the equipment table and detail dialog, matching how they already worked on mobile. A one-time coachmark on order detail points out the Start Return button for eligible orders.

The property detail page is rebuilt around a left rail showing address, badges, map, stats, and resident information. A new Emergency Replacements summary row on desktop opens directly into water heater, HVAC, or appliance replacement flows, so managers can start an emergency swap without navigating back to the shop.

The Web Smart Shop now displays the selected distribution center's logo alongside its name, making it easier to confirm which DC you're ordering from before checkout. The project acceptance flow's coach-mark overlay and accept-job banner now stay in sync, so the banner always renders when the overlay calls it out.

After placing a multi-partner truck-cart order, shoppers now land on a confirmation page inside the app instead of getting stranded on the separate checkout surface. Each partner section shows its own order status, expected delivery, and line items at a glance.

Manufacturer partner pages now show an interactive coverage map instead of a static graphic, making it easier to check whether a manufacturer's program reaches a given region.

The storefronts checkout page previously loaded as a blank shell while data fetched in the background. It now renders with product and pricing information immediately, cutting the perceived wait to zero.

The HVAC systems v3 shop now includes an Energy Star filter. When a job requires qualifying equipment for rebate programs, you can narrow results to certified models. The filter works alongside existing filters for brand, capacity, and efficiency rating.

Smart Jobs cabinet plans no longer include filler pieces in the generated materials list. Fillers are cut on-site and don't need to be ordered, so removing them keeps the list accurate to what actually ships.

Confirmed site visits now show edit and photo actions for both pros and managers, so corrections and documentation can happen after the visit is complete.

The equipment detail dialog now includes a timeline of every deploy and recover event, with the technician's notes attached to each. If a unit has moved between locations or been swapped out, you can see the full chain without digging through separate records.

Kit orders now ship from a single distribution center that stocks every item in the kit. Previously, a kit could split across facilities, which meant staggered deliveries and partial shipments arriving at different times.

Storefront mobile shoppers get a back-to-shopping link in the filters panel, and the page no longer overflows on smaller screens. Property info now shows for pros on project and phase detail pages.

Starting a new offer no longer navigates you away from your current page. The flow opens as a modal, so you keep your context and can get back to what you were doing faster. The modal also loads quicker than the previous full-page flow.

Field locations are no longer locked to a single office. A shared stockroom, a common area, or any location that serves multiple offices can now belong to all of them, and inventory tracked there is visible to each office's team.

Field assistant connects techs to human support

Field techs using the assistant chat now have a direct path to help when an answer misses. Below any response, they can email support or browse the help center. The full conversation carries over, so the tech doesn't retype the question or lose context.

REST API: create, read, and list orders

Integration partners building on the REST API can now place orders through POST /orders and retrieve full order detail through GET /orders/{id}, beyond the status-only reads shipped earlier. A new GET /orders list endpoint returns filterable results, so integrations can track order history without storing IDs locally.

The return request flow has been rebuilt. When you submit a return, your notes and reason now travel with the request all the way to support, so you don't have to repeat yourself in a follow-up message.

Field office managers can now write off a restock order that never arrived. Previously, those orders sat open in the queue with no way to close them out. Marking a restock as written off clears it from the active queue and records what happened for audit purposes.

The sidebar now responds to resize dragging with a proper cursor, and clicking the collapsed rail expands it. Orders show a pending state while final pricing calculates, so you see progress instead of a blank line.

API tokens are no longer all-or-nothing. You can generate scoped tokens for your production and development environments, each limited to the endpoints you actually use. Tokens can be refreshed without downtime and revoked individually if one is compromised.

Checkout now offers a standalone Pro option for professional-grade products and a Ship-to-Pro fulfillment path that routes directly to a contractor's location. Both options appear automatically when the order qualifies.

On the Field side, failed restock cards now name the specific part that caused the failure, and office managers can triage stuck restocks directly from the queue instead of escalating.

The order detail page now shows active return requests in the line items and the order header. Property managers and residents can see whether a return was submitted and what its status is, without contacting support.

The filter rows on the Orders page have been consolidated into a single cascading menu, with fewer clicks to narrow a large order list.

Filter and sort the Field receive queue

The receive queue can now be filtered by receipt status and timeframe, and sorted, so it is easy to find a specific item in a busy location without scrolling the full list.

Restock picker shows what is holding a part back

When a pending order has a part reserved, the restock picker now names that order instead of marking the part unavailable with no explanation. The picker also no longer shows a stocked-up message when parts are actually held by another order.

GET /orders/{id} on the public API

Integration partners can now fetch an order's current status with a lightweight endpoint, without pulling the full order record.

The paint shop now saves your most recent color and sheen selection, so you do not need to reselect them on each visit. The color, sheen, and quantity pickers were also repositioned for a cleaner flow.

Paint orders previously included only the curated picks for a job. You can now add manufacturer-recommended supplies such as primer, tape, brushes, and compound directly alongside those picks. A full catalog search is also available to include any product the curation leaves out, without placing a separate order.

Create an offer without a resident on file

The offer contact step now asks for a contact directly, independent of the property's resident record. Offers for new or vacant properties are no longer blocked, and the contact entered is not assumed from whoever happens to be on file as the resident.

Itemized coverage in the HVAC offer marketplace

Each product card in the HVAC offer marketplace now lists its own coverage individually, so you can see what each product covers without parsing a combined line. Product ordering is now consistent across the marketplace, product pages, and checkout.

When an Encompass model requires selecting a factory variation before parts load, the results panel now shows a clear prompt explaining this, instead of an empty list with no explanation.

Searching for an Encompass part used to return results with no stock signal. Each result now shows live availability: in stock, out of stock with a restock date, discontinued, or with a substitute option listed. You can rule out unavailable parts before placing the order.

Export field templates as CSV

You could import a template from a spreadsheet but had no way to get one back out. Download all templates as a single CSV from the templates list, or one template from its detail page. Each file carries the columns the importer reads, so you can review, edit, and re-import without rebuilding it by hand.

Manager invoices show off-platform materials

The Smart Jobs invoice preview left out ad-hoc materials bought off the platform, so the preview total came in under what the real invoice would bill. The preview now includes an off-platform materials line, and the total reflects it.

The cards read "Top locations" and "Bottom locations," which never said what put a location at the top. They now read "Highest compliance scores" and "Lowest compliance scores," so the ranking names its own metric.

Readable Encompass part numbers on order details

An Encompass order detail page used to show the part number Sibi sends to Encompass, a raw internal code that was hard to match against an invoice or a call with the parts desk. The order detail page now shows the friendly part number, so you can search for the part, confirm you ordered the right one, and reference it with the supplier.

Field orders no longer stall on one unavailable item

Field ordering used to prefer pickup for every item. If a supplier wouldn't hold one product for pickup, the whole order stopped until someone removed that item by hand.

Now each product resolves to the best method available: pickup where it's offered, shipping where it isn't. Anything that can't be fulfilled at all is set aside, and the order summary lists what changed before you check out, so nothing is dropped without you seeing it. You can still change the fulfillment method at checkout.

Reconciliation adjustments in Field

The Adjust count dialog now has a Mark as reconciliation option for org admins. When it is checked, the adjustment is recorded as a reconciliation and left out of compliance and shrinkage scoring, with a required note capturing what was corrected and why. Regular shrinkage and surplus adjustments behave exactly as before.

Alongside the existing order-level export, you can now download a line-item level CSV for storefront orders. Each line-item row repeats the order-level columns, so you can filter or pivot on individual products without stitching two reports together.

The order return flow is now available to all customers. You can start a return directly from the order, and the older return button has been removed in favor of the new flow.

When you distribute an order or check out, you can now create a new pro and attach them on the spot, without leaving to set them up separately first.

Setting up a location meant navigating into Field before you could begin. It now sits in the Create new menu alongside orders, invites, and properties.

A location also takes more than one assignee. Handing a truck to a second tech no longer means creating it, then going back to assign again.

Coverage came back as a single label like Parts or Labor. That flattened the real terms and left exclusions nowhere to live, so anyone reading the field could not tell a policyholder what was actually covered.

Coverage now returns the description as the manufacturer states it, exclusions included.

Building a paint ordering flow on Sibi's API used to mean guessing at color, because the products API did not expose what a tintable SKU could be tinted to. Each tintable PPG product now returns its color options by name and hex value, the order review and create endpoints accept and require a color for tinted paint, and a placed order's line items record the color that was ordered.

This brings paint ordering over the API in line with what the web checkout already shows.

HVAC recommendations account for the property's fuel type

The default system recommendation drew on square footage, year built, and region only, so an all-electric property could come back matched to a gas split system. Fuel type is now part of the default matchup.

Field import review is now a full page

Reviewing an imported location or template file moved from a dialog to a full page, with match-type tabs and counts, bulk multiselect that applies minimum and maximum quantities together, and clearer status, SKU, and confidence columns. An unfinished review is preserved instead of discarded when you close it.

A SKU search in the wrong shop now shows the product

When a search resolves to exactly one product in a different shop, the empty state shows that product's card with its image, title, and SKU, linking straight to the product page. Previously it offered only a button to switch shops.

Returning several items from one order used to mean repeating the entire flow, once per item. The return dialog now supports multi-select, with condition and quantity set per item, and sends everything as one request.

Order API and webhooks identify who placed the order

Order API responses and order webhook payloads now include the name and email of the person who placed the order. Integration customers can attribute an order to a specific requester on their own side without a separate lookup.

Field Order Tools checkout validates pickup up front

A single ship-only item used to fail the whole cart with an error and no way forward. Checkout now flags any item that cannot be picked up at the selected pickup store and offers a one-click remove, then holds that validated store through to checkout.

The products API now returns an images array for each product, with the primary image first, so an integration can show every image and diagram a product has instead of a single thumbnail.

Products also expose their available units of measure and conversion factors, such as how much a box or pallet covers. That is what you need to calculate order quantities for materials like flooring directly from the API.

Invoiced order line items used to resolve to a bare SKU. They now show the full product name, description, and image. When a partner invoices by the piece but the order was placed by the box or square foot, the line also shows the equivalent square footage next to quantity, so you can reconcile what you were invoiced for against what you ordered.

Empty or missing values in any table across Sibi, including Buscar, now show as a dash instead of blank space, so it reads as no data rather than a rendering bug.

Reviewing a bulk Field location import is now easier on both desktop and mobile. The review screen includes a mobile card view, a desktop table with bulk select and delete, and sortable status with items needing attention pinned first.

It also supports multiple templates per row, instead of one template per row.

Order tracking page reaches subscribers

The view-only order tracking page previously failed to load for subscriber tokens, the links sent to residents and tenants who aren't Sibi platform users. It now renders correctly and shows the delivery agent's name and phone number, the confirmation number, and a "Call delivery agent" button. There's no cancel button, since subscribers don't own the order.

Bulk Field location templates

Field admins can now apply or remove a bin template across many locations at once, instead of one location at a time. Removing an applied template from a location archives its now-unneeded bins.

A stale or placeholder delivery method could leave no selectable date on the checkout calendar, blocking the order with no way forward except canceling and starting over. Checkout now falls back to the nearest available date within the same fulfillment method. If the calendar still fails to load, curators see a retry banner instead of a dead end.

Storefront checkout: clearer cart and delivery labels

The Purchase Order Number field in storefront checkout is now optional, so shoppers without a PO number can complete their order instead of getting blocked. Checkout also drops Sibi-internal language: "Add to Truck" is now "Add to Cart" with a cart icon, and the delivery field reads "Requested Delivery Date" instead of "Requested Fulfillment Date."

A new Emergency replacements section sits at the top of the home page, above the shop-by-category grid, for the moments when something's broken and can't wait.

Emergency replacements on the home page

Three quick doors, water heater, HVAC, and appliance, take you straight into the right shop. Pick a property and you land in that shop ready to order, with no guessing. The section only shows the categories your organization can actually shop, so you never hit a dead end, and the water heater door routes to a connected fulfillment partner offering same-day pickup where it's available.

Refund status on your orders

When an order is refunded, a banner at the top of the order shows whether the refund has been issued or is still processing, along with the amount. Refunds also appear in the order activity timeline alongside status and cancellation events, so there's a clear record without contacting support. This covers cancellations, returns, and partial refunds.

A cleaner Field location feed

Pending bin approvals and flagged intakes are now pulled into a pinned "Needs your attention" section at the top of a location's feed, sorted oldest first. The rest of the feed is calmed down so color is reserved for what actually needs action, making it easier to tell what's blocking from what's just history.

Resident contact details now appear read-only on the property detail page, so you can grab a name, phone, or email at a glance instead of opening the edit-property flow to find them.

Cancellation and reschedule emails include the reason

When an order is canceled or rescheduled, the email now states why. Customers previously had to open the platform to find out what changed.

When you swap a heat pump size or add a heat kit in the HVAC shop, the distribution center picker now reflects your actual order instead of the original matchup. This prevents choosing a distribution center that can't fulfill everything in the order.

Redesigned Field org users and invites

The invite modal, user detail modal, and users table now use a clearer role picker, office-selection chips, and cleaner table columns. Inviting and managing field team members is more straightforward and less error-prone.

Stuck intakes now surface on Actions Needed

A new Needs review section on the Actions Needed page lists stuck product intakes with a count and a direct link into the fix flow. These items previously had no dedicated visibility on that page.

Warranties wait for a serial number

Manufacturer warranty creation now waits until the asset has a serial number and retries automatically when one arrives after install. Equipment installed without an immediately known serial no longer misses its manufacturer warranty record.

The Equipment page now shows all of your organization’s equipment in one table — whether it’s deployed at a resident’s property or currently sitting in a field location. A Status column distinguishes deployed from in-location, so there’s no separate list to check.

For deployed items, you can see which property they’re at and how long they’ve been there. Filter by status (Deployed / In Field Locations), by kind, or hide items with zero quantity. Org admins see the full organization; office managers see their managed offices.

Entries on a field location’s activity feed are now grouped by day — Today, Yesterday, and earlier dates — with color-coded event icons for each type. Scanning what happened and when is faster without a flat stream.

Filter products by physical size in Product Search

The searchProducts query now accepts height, width, and depth as filter parameters. Integration customers can return only products that fit a specific space, which is useful for appliance replacements where rough-in dimensions matter.

actualFulfillmentDate is now in the GraphQL API and Firehose

The date a technician actually fulfilled an order is now available as actualFulfillmentDate in the GraphQL API and in Firehose events. Previously available only in the biggie UI, this field lets integration customers reconcile scheduled versus actual completion dates without manual lookups.

Some matchup results show systems without confirmed inventory. A "Request Availability" option surfaces inline when this happens. Submit it and Sibi's team follows up before you need to commit to an order.

The createOrder and reviewOrder mutations, including the draft variants, and the Checkout UI now accept a custom metadata object. That metadata is returned on the order.updated Firehose event, so your reference IDs, job numbers, or any workflow state travel with the order from creation to fulfillment. No separate lookup table needed.

Pass warranty coverage alongside any product in the ordering API. The warranty fulfills as a separate order, the same way Sibi's own checkout handles AIG warranty purchases today. Customers and partners can now offer coverage directly inside their own ordering flows.

Type to search within any filter instead of scrolling a pre-loaded list. Filters on large columns show a search input with selected values as chips. Switch any filter between include and exclude mode to narrow results by exception without selecting everything else.

Vendor name and branch name are now included in order data webhook payloads. Partners who use order data to track fulfillment in external systems can pull these fields without a separate request.

New products are now available when adding materials from a field location. Partner badges display on each line so you can see which supplier is fulfilling each item.

Managers can now see a Bin Intake review queue in Field, surfacing pending and needs-review intake requests before a bin is created.

Template import now available to org admins

Org admins can now run imports directly, without routing through a Sibi team member.

The scan icon is now built into the tool search input. Point your camera at a barcode to find a tool without typing. This extends barcode scanning to tool search, matching the same capability added to part search earlier this month. Useful in stockrooms and field locations where products are tagged but catalog names vary.

When rescheduling a delivery, the date already on the order is blocked as a selection. This closes a confusing path where customers used the reschedule flow to confirm an existing date rather than change it.

When an order is going to a gated community address, a warning surfaces during product browse and at checkout, before the order is placed. Previously, these issues weren't flagged until a fulfillment partner encountered them. The warning gives you the chance to confirm access details or coordinate delivery ahead of time.

From any report, share it with a teammate by entering their email. They receive a notification with a direct link to the report. If they don't have Buscar access, they're taken to a page to request it.

The refund amount for an order is now visible in the payment details tab. Previously you'd need to check an invoice or contact support to see what was refunded on an order.

From offer settings, choose whether each product is covered under the claim or surfaced as an upgrade option. Set markup per product and configure additional fees at the product level rather than applying a single rate across the board.

Admins can now set per-bin restock thresholds for both Part Bins and Tool Bins. Items under the limit restock automatically. Anything over it routes to an admin for approval before the order is placed.

High-frequency consumables flow through without friction. Higher-cost items get a human checkpoint. Operations teams get spend accountability without slowing down everyday replenishment.

Bulk-order parts from a field location

The Parts tab on any field location supports multi-select ordering. Select one or more parts and place a bulk order in one step.

Add off-platform parts from supplier SKUs

When a tech needs a part that isn't in the Sibi catalog, they can enter a Supplier SKU to create a bin and add the product. The request routes to an admin for approval, and both parties can track status from submission through approval.

Field compliance scores

Compliance scores are visible to field managers and technicians in the Field Admin dashboard. Managers can see scores by location, market, and office. Techs can see their own scores.

You'll see status move as the order progresses. If anything looks off, flag it to Sibi support.

Search now covers assets and offers alongside properties, orders, and products. Recent items surface before you type. Omnisearch supports actions directly: start an order, build a Smart Job, invite a teammate, navigate anywhere on the platform.

When a cancellation request is approved or denied, the requesting user receives an email with the outcome. The email includes the order reference and a reason when one was provided.

New organizations can sign up, complete a short setup flow, and get fully set up on their own. When setup is submitted, the org, office, properties, user memberships, and shops will be available.

The migration to the updated Offers system is complete. All activity, reporting, API integrations, and customer-facing actions run through the updated system from this point forward. Older offer links redirect automatically. Integrators don't need to take any action. The previous system will be retired shortly.

Availability is visible on the product page. If something isn't available, you know before you commit rather than finding out after checkout.

The Sibi mobile app is now publicly available. From the app, you can place orders, track order status, manage properties and assets, and access your full Sibi account. The mobile experience is built to match what you can do on the web. Teams working away from a desk have full access.

New suppliers and Z-Line are now available as replacement options in Offers alongside GE. Toggle shops on per your organization settings.

Manage subscribers directly from the checkout UI before confirming the order. No effect on fulfillment contacts. Property managers can loop in a coordinator, owner, or vendor on a per-order basis without giving them full account access.

"Ordered By" filter on the Orders page

Filter the Orders page to your own orders or orders tied to specific associates. Useful for high-volume teams where the full list is long.

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Accept Offer: Programmatically accept an offer on a customer's behalf. Combined with Send and Cancel, the full offer lifecycle is now available via API without touching the Sibi UI.

Accept Buyout: Mark an offer as buyout-accepted via API when a customer accepts outside the Sibi experience.

API sandbox environment: Build and validate against Sibi's API without creating live orders or offers.

Offer Resend SMS

Automatic reminder SMS for customers with an open, unresolved offer. Configurable per organization in offer settings, off by default. Reduces offer abandonment without manual follow-up.

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A contact's phone number, on an order, offer receipt, marketplace contact card, org user list, or Find a Pro, used to show as an unformatted string of digits. Every phone number now renders in the same format, easier to scan at a glance.

Products with no photo used to show blank gaps or inconsistent placeholder images across Field-location dialogs, shop pages, marketplace, and offers. Every product thumbnail now falls back to the same placeholder image.

The Carrier manufacturer page now includes an inline map of Sibi's nationwide distributor network. Pan, zoom, and click any marker for the distributor name. View →

The Sibi API changelog is now at changelog.sibipro.com. API Updates is the first published channel, with about a year of headless and API history backfilled. Subscribe to get notified when new API changes ship.

Select delivery or pickup, and choose a distribution center, directly on the product detail page.

A "Let's get you set up" section appears at the top of the Field Locations page for new users. Three numbered cards walk through the recommended setup sequence: create a Market, create a Template, create a Field Location. The section stays visible until all three steps are complete, then can be dismissed.

Send a previously-created offer programmatically. Cancel an active offer via API. Combined with the existing Create endpoint, the full offer lifecycle no longer requires the Sibi UI. Docs →

Generate a public tracking link from any order detail page. Anyone with the link can see order status without logging in to Sibi. Useful for sharing status with residents, vendors, or contractors on the job.

Installers confirm where an order is going directly from the email, no Sibi login required.

Product Details API documentation

Full product API documentation is live at docs.sibipro.com/products, including the Get Product Details with Available Add-ons endpoint. A single canonical reference for all product endpoints, request shapes, and response fields.

Useful for tech offboarding, inventory audits, and location handoffs. A physical record without manual transcription.

Buscar is Sibi’s data intelligence tool for querying orders, properties, and operational data.

Org admins can grant and revoke access directly at buscar.sibi.ai/team. Newly added users get an email with a direct link.

Manufacturer pages are live for five vendors: Carrier (HVAC), GE (appliances), MSI (flooring), PPG (paint), and Visual Comfort (lighting). Each page covers the manufacturer’s programs, product lines, and end-to-end workflow in Sibi.

Customers evaluating a new category can get full context in one place. Links are shareable. View →

API tokens can be named, listed, and revoked from the developer portal. A self-destruct endpoint lets you revoke a token using only the token itself, useful in incident response when logging in first isn't an option.

Product Categories API

New endpoint returning all available product categories. Enables category-based browse in customer-built products without hardcoding a category list or maintaining a manual mapping. Docs →

Particularly relevant for HVAC sourcing, where distribution center availability determines what’s orderable and from where. Enables customers to place pickup orders via API without a separate lookup.

Configurable per organization. Gives policyholders a direct path to their case manager without leaving the offer view.

A “Confirmation number added” notification fires when a confirmation number is added or changed on an order. External PO# now appears on Fulfillment Center Changed and Fulfillment Method Changed emails.

“Ready for Pickup” statuses now publish for MSI credit card orders when release labels are received. Customers get an accurate signal before making the trip.

Feature improvements

Keeping portfolios accurate

Sold properties are now automatically removed during imports when a sold date is provided. Cleaner data, sharper forecasting, fewer distractions.

Job coordination where it belongs

Property managers can now assign pros directly in Sibi when placing orders. No more chasing updates through email.

Lists built for repeat jobs

Create, reuse, and streamline lists for recurring work. Add products directly, skip extra steps, and speed up GE installs with codes included.

No more fulfillment surprises

Get instant alerts when Carrier distributors switch fulfillment methods or locations. Prevent wasted trips before they happen.

Warranty management, more actionable

Coverage terms, start and end dates, and claim instructions are now surfaced directly in asset management. Everything you need to understand and act on coverage is in one place.

Smarter compliance filtering

Search by color, fuel type, or category without breaking compliance settings. Filters now work exactly as expected.

New in Offers

Brand consistency in Offers

Warranty providers managing multiple sub-brands can now configure Offers to match the brand homeowners recognize. Communications arrive under the right name and look.

Offers that stay in sync automatically

Warranty providers can now receive real-time Offer updates directly in their systems. Eliminates manual entry and keeps data accurate without extra work.

New in Sibi

Share insights, not screenshots in Buscar

Buscar now lets you share procurement reports with a single link. No more screenshots, exports, or duplicate analysis. Everyone sees the same real-time numbers.

Smart Jobs: HVAC

Smart Jobs now automates HVAC sizing and matchups, recommending systems based on property data and regional context. Utility hookups are visible the moment you select an address, availability shows in real time, and heat kits align with your distributor automatically.

Buscar

Buscar is now available to Sibi admins. Ask a question in plain language and get a direct answer from your Sibi data. No filters to configure, no dashboards to build. Try: "Show me the top GE Appliance SKUs by market" or "What categories have the most offers sent?"

HVAC matchups

The new Common Distribution Center Availability view shows which supplier can fulfill an entire HVAC system from one location. Select the supplier and apply it in one click, reducing the number of pickups and coordination points.

Active warranty visibility

Sibi now flags appliances under active warranty while you build a Smart Job. A green badge marks covered items with options to file a warranty claim or continue shopping. Click into any asset to see the order date, remaining coverage, and next steps.

Pro Network

Admins can now see their full labor network inside Sibi: which trades each Pro covers, where they operate, and their labor rates and compliance performance. If a rate is not listed, it can be requested directly in the tool. Available in beta.

API integrations

Internal tools can now trigger and track replacement orders through Sibi without manual entry. When claims are approved, orders can place automatically. Asset records update when new items are delivered. Live pricing and specs pull directly into your internal estimates.

Mynd connected their work order system to Sibi and cut replacement times by 48%.

Smart Jobs for appliances

Smart Jobs now covers appliance procurement alongside Paint. Start from the GE Appliances or PPG Paints shop and get property-specific recommendations based on gas vs. electric, asset history, and compliance settings. Paint and appliance orders for the same property can be combined in a single workflow. Teams using Smart Jobs are completing orders up to 53% faster.

HVAC matchups

Choose tonnage, cabinet width, and setup preferences to find AHRI-matched HVAC systems. Built-in checks help avoid configuration errors, including refrigerant transitions like R454. Each system shown includes availability indicators so you can plan around lead times before ordering.

AIG warranty at checkout

Add AIG warranty coverage to HVAC purchases at checkout. Coverage can be set as required so it applies automatically to every HVAC order without extra steps.

Buscar

Ask a question and get a visualized answer from your Sibi data. Build custom reports and schedule them to auto-send. Buscar is in early access — reach out to your team to get set up.

Cancel order and create offer APIs

Your internal tools can now cancel orders and initiate offers directly through Sibi's APIs, without switching platforms.

SendIt (beta)

Email your install address, SKUs, and quantities to sendit@sibipro.com and receive an instant checkout link. No platform navigation required.

Buscar preview

Buscar is coming in early 2025. Type a question and get a visualized answer from your Sibi data. Build custom reports, schedule them to auto-send daily, weekly, or monthly, and share results via link.

Smart Jobs preview

Smart Jobs calculates how much paint you need for a job based on property details, reducing over-ordering and returns. Launching early 2025, with appliances, HVAC, and flooring to follow.

Offers updates

The offer detail page has been redesigned for a clearer view of how orders are created, including primary contacts and fulfillment methods. Policyholders can now use financing for purchases over $50. Automated reminder emails can be configured for outstanding offers. Order confirmation emails now include item prices and applied credits.

GE Small Appliances shop

The GE Small Appliances shop is now live on Sibi. Order small kitchen appliances directly from GE Appliances.

Asset page

A new asset page gives you a complete view of each asset: age, remaining warranty coverage, and key details in one place. Download a full asset report directly from the page.

Compliance mode

Admins can now set compliance mode as always-on for their organization, ensuring users only order products that meet your specifications.

Home warranty order tracking

Home warranty customers can now check the status of their orders directly, without contacting their home warranty company or Sibi. Live chat is available on the Order Tracking Page for additional support.

Buscar (coming soon)

Ask a question and get a real-time answer about your spending patterns, most-ordered products, and where you can reduce costs. No CSV exports required. Reach out to support@sibipro.com to join the beta.

Storefronts (coming soon)

Create customizable storefronts for your customers to order building materials at manufacturer-direct prices. Control what customers pay and track their ordering patterns.

New order detail page (coming soon)

A redesigned order detail page with improved navigation, real-time order status, consolidated pick-up and delivery info, and a built-in FAQ section.

Shop by type

The store now lets you browse by product type, making it faster to find what you need and discover manufacturers you haven't ordered from before. Select All to see every store at once.

Real-time GE cancellations

Processed GE Appliances orders can now be cancelled in real-time. Cancellation is instant, fulfillment stops immediately, and the update reflects in the system right away — including weekend and after-hours requests.

Asset age tracking

Asset age is now displayed on both property and asset detail pages. Use it to plan replacement cycles, identify high-risk equipment approaching end of life, and schedule maintenance based on typical equipment lifespans.

Order savings statistics

The Orders tab now shows a spending overview for the last 7 days. On each Order Detail Page, you can also see the estimated savings for that order based on market prices.

Improved offer product search

Filters are now available on the offer page to help research agents find comparable replacement products faster. Filter by the specifications you need to narrow results without scrolling through the full catalog.

Sibi API

Connect your internal tools to Sibi through the API. Automate ordering, sync maintenance workflows, and trigger actions in Sibi directly from your existing software. Early access available at sibipro.com/api.

Properties page

The properties page has been redesigned. Sort and customize which columns are displayed, view all property details and asset information from the detail page, and favorite properties you access frequently for quick access from the homepage.

Product recommendations

Frequently purchased companion products now appear at the bottom of each product page, making it faster to complete an order without searching separately.

Return requests

Once an order is marked Delivered, you can select Return Product to initiate a return. The Sibi team is notified and will follow up based on the manufacturer's return policy.

Improved GE Appliances service selection

Select from install, disconnect, or disposal service options and Sibi will apply the right services to your order. Click What's Included for a breakdown of what each service covers.

Global search

Search for properties, orders, or products from any page using the search bar in the header. Keyboard shortcut: CMD+K on Mac, CTRL+K on Windows.

New home page

The home page now shows your latest updates, recent properties, quick store access, and recent orders you can reorder to any property in one click.

Invoices

View, search, and export invoices for GE Appliances and PPG Paints orders from the Invoice page. Search by invoice number, address, or date.

Order again

Recent orders appear on the home page. Click Order Items Again, select a property, and add items to your cart.

Cancellation requests

Request a cancellation from the order detail page before an order reaches In Transit status. Select the reason, confirm, and you'll receive an email when it's processed.

Properties page

The properties list now includes more recently interacted properties, with owner, office, and unit ID visible at a glance.

Compliant product search

The search bar now works while the Compliant Products filter is active. Search by SKU, title, color, or category within your compliance list.