Partners tracking orders in external systems can now pull vendor and branch data directly from webhooks.
Vendor name and branch name are now included in order data webhook payloads. Partners who use order data to track fulfillment in external systems can pull these fields without a separate request.
3 fixes
Fixes
Offer links now display replacement options correctly. A bug was causing the offer page to show only "Preview Credit" with no selectable options.
Replacement offerings no longer flash and disappear when a customer views an offer.
Offer emails no longer send after the underlying offer is resolved. Customers were receiving follow-up emails for replacements that had already been received and installed.
Lowe's appears alongside Home Depot in the Field catalog. No separate sourcing needed.
Lowe's products are now available when adding materials from a field location. Templates can include Lowe's items. Partner badges display on each line so you can see which supplier is fulfilling each item.
Managers can now see a BinIntake review queue in Field Web, surfacing pending and needs-review intake requests before a bin is created.
Template import now available to org admins
Template import was previously restricted to Sibi staff. Org admins can now run imports directly, without routing through a Sibi team member.
1 improvement and 2 fixes
Improvements
Add Material dialogs now support filtering by multiple partners at once.
Fixes
Restock orders routed through the Home Depot fulfillment center no longer fail without surfacing an error.
The Confirm Receipt button now updates the Transfers card immediately. Previously a page refresh was required for the status to reflect.
Find tools by scanning. The search input now accepts barcodes directly.
The scan icon is now built into the tool search input. Point your camera at a barcode to find a tool without typing. This extends barcode scanning to tool search, matching the same capability added to part search earlier this month. Useful in stockrooms and field locations where products are tagged but catalog names vary.
The current delivery date is no longer selectable when rescheduling.
When rescheduling a delivery, the date already on the order is blocked as a selection. This closes a confusing path where customers used the reschedule flow to confirm an existing date rather than change it.
3 fixes
Fixes
Quote approvers can now see the Approve button on orders assigned to them. A permissions issue was hiding the button for some configured approvers, causing orders to sit without action.
The order timeline now displays correctly on mobile.
The cancellation request modal now shows a validation error when you click Confirm without selecting a reason. Previously nothing happened.
Orders going to gated addresses now surface a warning before you place an order
When an order is going to a gated community address, a warning surfaces during product browse and at checkout, before the order is placed. Previously, these issues weren't flagged until a fulfillment partner encountered them. The warning gives you the chance to confirm access details or coordinate delivery ahead of time.
1 improvement
Improvements
Set a distribution network radius for HVAC ordering to control how far Sibi searches for inventory.
See what was refunded directly on the order. No support request needed.
The refund amount for an order is now visible in the payment details tab. Previously you'd need to check an invoice or contact support to see what was refunded on an order.
1 fix
Fixes
Multi-checkout now requires a payment method per order, preventing cards from being misapplied across multiple orders.
Set per-bin thresholds so routine items restock automatically and high-value orders route to approval.
Admins can now set per-bin restock thresholds for both Part Bins and Tool Bins. Items under the limit restock automatically. Anything over it routes to an admin for approval before the order is placed.
High-frequency consumables flow through without friction. Higher-cost items get a human checkpoint. Operations teams get spend accountability without slowing down everyday replenishment.
Bulk-order parts from a field location
The Parts tab on any field location supports multi-select ordering. Select one or more parts and place a bulk order in one step.
Add off-platform parts from a Home Depot SKU
When a tech needs a part that isn't in the Sibi catalog, they can enter a Home Depot SKU to create a bin and add the product. The request routes to an admin for approval, and both parties can track status from submission through approval.
Field compliance scores
Compliance scores are visible to field managers and technicians in the Field Admin dashboard. Managers can see scores by location, market, and office. Techs can see their own scores.
Order tracking for Lowe's, The Home Depot, and Gila Cabinets now updates automatically in Sibi.
Sibi reads order confirmation and update emails from each partner and publishes status directly to the order in real time. Status reflects what partners communicate via email. Flag anything that looks off to Sibi support.
JCI freight fees
Freight pricing for JCI orders is now calculated by distance to the distribution center. Under 30 miles: $25. Over 30 miles: $150. Costs are visible before checkout.
Search conversion is up, average search time is down, and the scope now includes assets, offers, and direct actions.
Search now covers assets and offers alongside properties, orders, and products. Recent items surface before you type. Omnisearch supports actions directly: start an order, build a Smart Job, invite a teammate, navigate anywhere on the platform.
Know the outcome of a cancellation request without checking the order.
When a cancellation request is approved or denied, the requesting user receives an email with the outcome. The email includes the order reference and a reason when one was provided.
1 improvement
Improvements
Order detail page now shows more descriptive status labels and reorganized data for easier scanning.
Organizations can now self-onboard from signup to first order.
New organizations can sign up, complete a short setup flow, and get fully set up on their own. When setup is submitted, the org, office, properties, user memberships, and shops will be available.
All offer activity, reporting, and API integrations now run on the updated Offers system.
The migration to the updated Offers system is complete. All activity, reporting, API integrations, and customer-facing actions run through the updated system from this point forward. Older offer links redirect automatically. Integrators don't need to take any action. The previous system will be retired shortly.
2 improvements
Improvements
Webhooks can now be enabled and disabled without deleting the endpoint. Turn off delivery without losing your configuration.
Checkout links now support delivery to any address, not just properties already in Sibi.
See whether a Lowe's product is in stock before placing an order.
Availability is visible on the product page. If something isn't available, you know before you commit rather than finding out after checkout. Removes a common source of order delays for anyone sourcing from Lowe's through Sibi.
2 improvements
Improvements
Webhooks now support topic filtering. Subscribe to specific event types instead of receiving everything.
PPG products in checkout and multi-checkout now show the color swatch, color name, and sheen level clearly.
The new Sibi app is now publicly available on the App Store and Google Play.
The Sibi mobile app is now publicly available. From the app, you can place orders, track order status, manage properties and assets, and access your full Sibi account. The mobile experience is built to match what you can do on the web. Teams working away from a desk have full access.
1 improvement
Improvements
All single-shop orders now use the same updated checkout UI as multi-shop orders, for a consistent experience regardless of cart type.
Three new shops added to the Offers appliance upsell algorithm.
Warranty providers can surface a broader selection of replacement options for policyholders. Best Buy, Lowe's, and Z-Line are now available in the upsell algorithm alongside GE.
Add recipients to any order so they receive the same status updates as the primary contact.
Manage subscribers directly from the checkout UI before confirming the order. No effect on fulfillment contacts. Property managers can loop in a coordinator, owner, or vendor on a per-order basis without giving them full account access.
"Ordered By" filter on the Orders page
Filter the Orders page to your own orders or orders tied to specific associates. Useful for high-volume teams where the full list is long.
Accept and buyout endpoints complete the Offers API lifecycle. A sandbox is now available for building integrations safely.
Accept Offer: Programmatically accept an offer on a customer's behalf. Combined with Send and Cancel, the full offer lifecycle is now available via API without touching the Sibi UI.
Accept Buyout: Mark an offer as buyout-accepted via API when a customer accepts outside the Sibi experience.
API sandbox environment: Build and validate against Sibi's API without creating live orders or offers.
Offer Resend SMS
Automatic reminder SMS for customers with an open, unresolved offer. Configurable per organization in offer settings, off by default. Reduces offer abandonment without manual follow-up.
2 improvements
Improvements
Offices now have a dedicated accounts payable email field, editable by org and office admins in self-serve.
`GET /offers` returns a filtered list of offers by status or date range for syncing offer state into external reporting tools or CRMs. Docs →
See Sibi's Carrier distributor coverage on a live map from the manufacturer page.
The Carrier manufacturer page now includes an inline map of Sibi's nationwide distributor network. Pan, zoom, and click any marker for the distributor name. View →
A dedicated changelog for Sibi's API and integrations is live at sibipro.com/changelog.
The Sibi API changelog is now at changelog.sibipro.com. API Updates is the first published channel, with about a year of headless and API history backfilled. Subscribe to get notified when new API changes ship.
1 fix
Fixes
"Delivery window added" notifications are now consistently sent to all customers. Previously some were missed due to a notifications service gap.
Choose delivery or pickup on the product page. Your selection carries through to checkout.
Select delivery or pickup, and choose a distribution center, directly on the product detail page.
1 improvement
Improvements
Fulfillment center change email subject lines now include an order identifier and a plain description of what changed, making them easier to act on and route in external ticketing systems.
New Field users see a step-by-step setup section that walks them through their first three actions.
A "Let's get you set up" section appears at the top of the Field Locations page for new users. Three numbered cards walk through the recommended setup sequence: create a Market, create a Template, create a Field Location. The section stays visible until all three steps are complete, then can be dismissed.
Two new endpoints complete the core Offers API workflow: send or cancel an offer programmatically.
Send a previously-created offer programmatically. Cancel an active offer via API. Combined with the existing Create endpoint, the full offer lifecycle no longer requires the Sibi UI. Docs →
1 improvement
Improvements
Delivery type and resident name are now visible as columns on orders and properties views.
The install address now appears on every order status email, including pickup orders.
Installers confirm where an order is going directly from the email, no Sibi login required.
Product Details API documentation
Full product API documentation is live at docs.sibipro.com/products, including the Get Product Details with Available Add-ons endpoint. A single canonical reference for all product endpoints, request shapes, and response fields.
In-app pages for Carrier, GE, MSI, PPG, and Visual Comfort, covering programs, products, and workflows in one place.
Manufacturer pages are live for five vendors: Carrier (HVAC), GE (appliances), MSI (flooring), PPG (paint), and Visual Comfort (lighting). Each page covers the manufacturer’s programs, product lines, and end-to-end workflow in Sibi.
Customers evaluating a new category can get full context in one place. Links are shareable. View →
Name, list, and revoke API tokens from the developer portal, including a self-destruct endpoint that doesn't require login.
API tokens can be named, listed, and revoked from the developer portal. A self-destruct endpoint lets you revoke a token using only the token itself, useful in incident response when logging in first isn't an option.
Product Categories API
New endpoint returning all available product categories. Enables category-based browse in customer-built products without hardcoding a category list or maintaining a manual mapping. Docs →
1 improvement
Improvements
When GE installation is unavailable at the time of purchase, a “Check again” action lets you retry without restarting the order flow.
DC-specific availability is now returned by Search Products and List Products, enabling pickup orders via API.
Particularly relevant for HVAC sourcing, where distribution center availability determines what’s orderable and from where. Enables customers to place pickup orders via API without a separate lookup.
Order notification emails now include the reference numbers teams need to reconcile externally.
A “Confirmation number added” notification fires when a confirmation number is added or changed on an order. External PO# now appears on Fulfillment Center Changed and Fulfillment Method Changed emails.
1 improvement
Improvements
Insights on a Buscar report can now be reordered by dragging left or right.
Sibi publishes pickup-ready status for MSI orders so customers don’t arrive before their order is set.
“Ready for Pickup” statuses now publish for MSI credit card orders when release labels are received. Customers get an accurate signal before making the trip.
Systems aligned, information clearer, and jobs moving with fewer interruptions.
Feature improvements
Keeping portfolios accurate
Sold properties are now automatically removed during imports when a sold date is provided. Cleaner data, sharper forecasting, fewer distractions.
Job coordination where it belongs
Property managers can now assign pros directly in Sibi when placing orders. No more chasing updates through email.
Lists built for repeat jobs
Create, reuse, and streamline lists for recurring work. Add products directly, skip extra steps, and speed up GE installs with codes included.
No more fulfillment surprises
Get instant alerts when Carrier distributors switch fulfillment methods or locations. Prevent wasted trips before they happen.
Warranty management, more actionable
Coverage terms, start and end dates, and claim instructions are now surfaced directly in asset management. Everything you need to understand and act on coverage is in one place.
Smarter compliance filtering
Search by color, fuel type, or category without breaking compliance settings. Filters now work exactly as expected.
New in Offers
Brand consistency in Offers
Warranty providers managing multiple sub-brands can now configure Offers to match the brand homeowners recognize. Communications arrive under the right name and look.
Offers that stay in sync automatically
Warranty providers can now receive real-time Offer updates directly in their systems. Eliminates manual entry and keeps data accurate without extra work.
New in Sibi
Share insights, not screenshots in Buscar
Buscar now lets you share procurement reports with a single link. No more screenshots, exports, or duplicate analysis. Everyone sees the same real-time numbers.
Smart Jobs: HVAC
Smart Jobs now automates HVAC sizing and matchups, recommending systems based on property data and regional context. Utility hookups are visible the moment you select an address, availability shows in real time, and heat kits align with your distributor automatically.
July 2025 brought Buscar to all admins, added warranty visibility to Smart Jobs, launched Pro Network in beta, and expanded API capabilities for automated order placement.
Buscar
Buscar is now available to Sibi admins. Ask a question in plain language and get a direct answer from your Sibi data. No filters to configure, no dashboards to build. Try: "Show me the top GE Appliance SKUs by market" or "What categories have the most offers sent?"
HVAC matchups
The new Common Distribution Center Availability view shows which supplier can fulfill an entire HVAC system from one location. Select the supplier and apply it in one click, reducing the number of pickups and coordination points.
Active warranty visibility
Sibi now flags appliances under active warranty while you build a Smart Job. A green badge marks covered items with options to file a warranty claim or continue shopping. Click into any asset to see the order date, remaining coverage, and next steps.
Pro Network
Admins can now see their full labor network inside Sibi: which trades each Pro covers, where they operate, and their labor rates and compliance performance. If a rate is not listed, it can be requested directly in the tool. Available in beta.
API integrations
Internal tools can now trigger and track replacement orders through Sibi without manual entry. When claims are approved, orders can place automatically. Asset records update when new items are delivered. Live pricing and specs pull directly into your internal estimates.
Mynd connected their work order system to Sibi and cut replacement times by 48%.
3 improvements
Improvements
ACH payment now in beta. Contact your Client Success Manager to enable it for your organization.
Order notes now appear directly on order pages, keeping teams aligned without inbox chasing.
AIG warranty coverage can now be added to any HVAC and appliance order on Sibi.
April 2025 expanded Smart Jobs to appliances, launched HVAC Matchups with AHRI-certified configurations, added AIG warranty at checkout, and opened up cancel order and create offer APIs.
Smart Jobs for appliances
Smart Jobs now covers appliance procurement alongside Paint. Start from the GE Appliances or PPG Paints shop and get property-specific recommendations based on gas vs. electric, asset history, and compliance settings. Paint and appliance orders for the same property can be combined in a single workflow. Teams using Smart Jobs are completing orders up to 53% faster.
HVAC matchups
Choose tonnage, cabinet width, and setup preferences to find AHRI-matched HVAC systems. Built-in checks help avoid configuration errors, including refrigerant transitions like R454. Each system shown includes availability indicators so you can plan around lead times before ordering.
AIG warranty at checkout
Add AIG warranty coverage to HVAC purchases at checkout. Coverage can be set as required so it applies automatically to every HVAC order without extra steps.
Buscar
Ask a question and get a visualized answer from your Sibi data. Build custom reports and schedule them to auto-send. Buscar is in early access — reach out to your team to get set up.
Cancel order and create offer APIs
Your internal tools can now cancel orders and initiate offers directly through Sibi's APIs, without switching platforms.
10 improvements
Improvements
Real-time delivery windows from GE Appliances now appear at checkout for more accurate timelines.
MSI real-time stock availability is now visible before you order, reducing backorders.
Multi-checkout: order across DCS, distributors, and manufacturers in one checkout.
Refund confirmations now include clearer details on what's being returned.
Admins can store files like price books in a new Documents tab with permission-based access.
Product pages now support image zoom for closer inspection while browsing.
Property details like electric vs. gas, year built, and bed and bath count now surface in the shop experience.
SKUs can now be copied in one click from product pages.
Location-based upsell restrictions prevent non-compliant options from being added in Offers.
Grid view is now available in Offer product search alongside list view. Your preference persists.
December 2024 previewed Buscar and Smart Jobs, launched SendIt for email-based ordering, refreshed the order detail page, and updated the Offers platform with financing and automated reminders.
SendIt (beta)
Email your install address, SKUs, and quantities to sendit@sibipro.com and receive an instant checkout link. No platform navigation required.
Buscar preview
Buscar is coming in early 2025. Type a question and get a visualized answer from your Sibi data. Build custom reports, schedule them to auto-send daily, weekly, or monthly, and share results via link.
Smart Jobs preview
Smart Jobs calculates how much paint you need for a job based on property details, reducing over-ordering and returns. Launching early 2025, with appliances, HVAC, and flooring to follow.
Offers updates
The offer detail page has been redesigned for a clearer view of how orders are created, including primary contacts and fulfillment methods. Policyholders can now use financing for purchases over $50. Automated reminder emails can be configured for outstanding offers. Order confirmation emails now include item prices and applied credits.
GE Small Appliances shop
The GE Small Appliances shop is now live on Sibi. Order small kitchen appliances directly from GE Appliances.
8 improvements
Improvements
Request order updates directly from the Order Detail Page.
Substitutions and exceptions are now flagged on order pages so your team can spot changes at a glance.
A date column is now available to sort orders by date.
An office filter makes it easier to manage orders across multiple offices.
Substitution icons now appear on GE Appliances and Carrier product pages when an alternative is available.
GE Appliances will automatically substitute out-of-stock items with a comparable product of equal or greater value, with a refund for any price difference.
Carrier will offer a similar product or the same item from another brand when an item is out of stock.
Carrier and York are transitioning from R-410A to R-454B refrigerant across their HVAC product lines.
July 2024 launched a new asset page with warranty tracking and downloadable reports, added always-on compliance mode for admins, and introduced direct order tracking for home warranty customers.
Asset page
A new asset page gives you a complete view of each asset: age, remaining warranty coverage, and key details in one place. Download a full asset report directly from the page.
Compliance mode
Admins can now set compliance mode as always-on for their organization, ensuring users only order products that meet your specifications.
Home warranty order tracking
Home warranty customers can now check the status of their orders directly, without contacting their home warranty company or Sibi. Live chat is available on the Order Tracking Page for additional support.
Buscar (coming soon)
Ask a question and get a real-time answer about your spending patterns, most-ordered products, and where you can reduce costs. No CSV exports required. Reach out to support@sibipro.com to join the beta.
Storefronts (coming soon)
Create customizable storefronts for your customers to order building materials at manufacturer-direct prices. Control what customers pay and track their ordering patterns.
New order detail page (coming soon)
A redesigned order detail page with improved navigation, real-time order status, consolidated pick-up and delivery info, and a built-in FAQ section.
February 2024 added shop by product type, real-time GE order cancellations, asset age tracking, order savings statistics, and improved product search filters in Offers.
Shop by type
The store now lets you browse by product type, making it faster to find what you need and discover manufacturers you haven't ordered from before. Select All to see every store at once.
Real-time GE cancellations
Processed GE Appliances orders can now be cancelled in real-time. Cancellation is instant, fulfillment stops immediately, and the update reflects in the system right away — including weekend and after-hours requests.
Asset age tracking
Asset age is now displayed on both property and asset detail pages. Use it to plan replacement cycles, identify high-risk equipment approaching end of life, and schedule maintenance based on typical equipment lifespans.
Order savings statistics
The Orders tab now shows a spending overview for the last 7 days. On each Order Detail Page, you can also see the estimated savings for that order based on market prices.
Improved offer product search
Filters are now available on the offer page to help research agents find comparable replacement products faster. Filter by the specifications you need to narrow results without scrolling through the full catalog.
January 2024 launched the Sibi API, redesigned the properties page, added product recommendations, introduced return requests, and improved GE Appliances service selection.
Sibi API
Connect your internal tools to Sibi through the API. Automate ordering, sync maintenance workflows, and trigger actions in Sibi directly from your existing software. Early access available at sibipro.com/api.
Properties page
The properties page has been redesigned. Sort and customize which columns are displayed, view all property details and asset information from the detail page, and favorite properties you access frequently for quick access from the homepage.
Product recommendations
Frequently purchased companion products now appear at the bottom of each product page, making it faster to complete an order without searching separately.
Return requests
Once an order is marked Delivered, you can select Return Product to initiate a return. The Sibi team is notified and will follow up based on the manufacturer's return policy.
Improved GE Appliances service selection
Select from install, disconnect, or disposal service options and Sibi will apply the right services to your order. Click What's Included for a breakdown of what each service covers.
October 2023 added global search, a new home page, invoice management, order-again, cancellation requests, an updated properties page, and compliant product search.
Global search
Search for properties, orders, or products from any page using the search bar in the header. Keyboard shortcut: CMD+K on Mac, CTRL+K on Windows.
New home page
The home page now shows your latest updates, recent properties, quick store access, and recent orders you can reorder to any property in one click.
Invoices
View, search, and export invoices for GE Appliances and PPG Paints orders from the Invoice page. Search by invoice number, address, or date.
Order again
Recent orders appear on the home page. Click Order Items Again, select a property, and add items to your cart.
Cancellation requests
Request a cancellation from the order detail page before an order reaches In Transit status. Select the reason, confirm, and you'll receive an email when it's processed.
Properties page
The properties list now includes more recently interacted properties, with owner, office, and unit ID visible at a glance.
Compliant product search
The search bar now works while the Compliant Products filter is active. Search by SKU, title, color, or category within your compliance list.
