July 13, 2026
Refund status on your orders, plus a redesigned Field feed
You can now see refund status and amount right on an order, without opening a support ticket.
Refund status on your orders
When an order is refunded, a banner at the top of the order shows whether the refund has been issued or is still processing, along with the amount. Refunds also appear in the order activity timeline alongside status and cancellation events, so there's a clear record without contacting support. This covers cancellations, returns, and partial refunds.
A cleaner Field location feed
Pending bin approvals and flagged intakes are now pulled into a pinned "Needs your attention" section at the top of a location's feed, sorted oldest first. The rest of the feed is calmed down so color is reserved for what actually needs action, making it easier to tell what's blocking from what's just history.
2 improvements and 1 fix
Improvements
- The HVAC shop's distributor picker now has a search box to filter by name, store number, company, city, or state, matching the product page's distributor tray.
- When an HVAC matchup comes back with no results, the shop now explains why and offers a one-click way to restore the original recommendation.
Fixes
- Storefront product filters now apply every selected value within a single attribute. Selecting two or more options in the same filter, like two categories, previously kept only the last one.
