August 25, 2026
Field assistant connects techs to human support
When the Field assistant can't answer a question, techs can now email support or open the help center with the full conversation carried along.
Field assistant connects techs to human support
Field techs using the assistant chat now have a direct path to help when an answer misses. Below any response, they can email support or browse the help center. The full conversation carries over, so the tech doesn't retype the question or lose context.
REST API: create, read, and list orders
Integration partners building on the REST API can now place orders through POST /orders and retrieve full order detail through GET /orders/{id}, beyond the status-only reads shipped earlier. A new GET /orders list endpoint returns filterable results, so integrations can track order history without storing IDs locally.
3 improvements and 2 fixes
Improvements
- Pros in Smart Jobs can edit site visit notes and add or delete photos after marking a visit complete
- Field assistant renders help-center links as clickable article cards with title and read time
- HVAC shop chat frames system picks as based on similar properties rather than claiming a single best fit
Fixes
- Property fuel-type and heating-type values resolve correctly on shop pages when missing or still loading
- Switching properties in the HVAC shop chat no longer shows stale content from the previous property
